Customer Support | Sand Cloud
FAQs
Support
Holiday Shipping Times, Concerns, Want to Say Hi? We're here to Help!
Holiday Shipping Cutoffs: Orders Placed after December 12th are not expected to arrive before Christmas. Due to the Peak Holiday Times, Processing Times are averaging around 5-7 Days for all service levels in addition to transit times. Further Questions? Contact our support team.
Ambassador Code Warning:
Do not put your ambassador code online or on any coupon sites or you will not receive rewards points and your code will be deactivated!
Why is my, discount code, ambassador code, my “service” code, or my points not working?
All discount codes are deactivated during sales! Only one code can be used at a time. You cannot combine discount codes and points in one order. If you are having other issues with your code, please contact our support team with the Subject line: "Discount code not working."
Wholesale questions?
Email us at wholesale@sandcloud.com
Corporate gifting questions?
Please go to our Corporate Gifting contact section of the website for program information.
Questions about our ambassador program
Questions about our Ambassador program? Help is here! Contact our support team.
Why does my coupon code not working during the sale?
All coupon codes are turned off during Sales, they will be reactivated after the sale ends.
How should I wash my shirt?
For the first few times, please hand wash shirts individually in cold water with detergent. After that, please wash the shirt in cold water with like colors.
APPAREL SIZING CHART
For the best fit, please view the sizing chart on each product’s page.
How do I take care of my towel?
CARE INSTRUCTIONS: We highly recommend washing your Sand Cloud towel before use:
MACHINE WASH COLD
- DELICATE CYCLE
- DO NOT BLEACH
- DO NOT WASH WITH JEANS OR HEAVY WEIGHT GARMENTS.
- HANG AIR DRY FOR BEST RESULTS IN SHADE
- TUMBLE DRY IF NEEDED
- DO NOT IRON
- DO NOT DRY CLEAN
NOTE: Tie dye towels are subject to bleeding the first few washes, so please wash these separately from everything else to avoid staining.